Customer Success Manager at Harri UK

Are you an account manager? Are you a salesperson? Do you have a consultative approach? Are you able to adopt a technical view? Are you able to become a trusted advisor to your clients? Or even all of the above?…. Then you are the person we’re looking for!

COMPENSATION: Starting salary of £38,000 per annum with a yearly bonus of 7% (based on performance and KPIs). Your commission is based on client retention, upselling and expansion of your portfolio. Your salary and bonus remuneration are reviewed annually.

FURTHER BENEFITS**:
YuLive Life Insurance, Virtual GP and Healthcare services.

Referral Scheme up to £1,500 per successful referral.

Vitality Health Insurance – stay healthy and get rewarded (cinema tickets, Apple Watch for £27 upfront, up to 20% off hotel bookings, up to 25% cash back at Waitrose, and more).

Free Eye Tests & contributions to your glasses with Specsavers.

£500 contribution to your professional development.

25 days holidays (plus 8 bank holidays) after 1 year of service.

Employee Assistance Programme with YuLive, such as Career Coaching, Financial Support, Mental Health and Bereavement Counselling.

Work from anywhere in August and Hybrid working all year long.

Summer Fridays – clocking off at 3pm every Friday.

Cycle to Work Scheme to ensure significant savings on the cost of your bike & accessories.

COMPANY OVERVIEW: Harri is the first enterprise ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon. We are passionate about building a team of Service First driven individuals that want to exceed the expectations of those that experience our brand.

If you’re a builder, problem solver, and love the fast pace of a startup, it’s time to meet the Harri family.

POSITION SUMMARY: A Customer Success Manager is a true Harri ambassador. They take the time to get to know their clients and their business needs, to ensure they are getting the most out of their investment in Harri. The role of CSM is to support alignment between the customer objectives and Harri and is responsible for ensuring that key relationships with our clients are developed and maintained.

ESSENTIAL FUNCTIONS:
Customer Success Managers are responsible for developing and retaining positive relationships with Harri clients:

Fostering relationships with key accounts and internal teams to drive action.

Monitoring usage and product adoption and proactively contacting clients to deliver coaching/training to improve their utilization.

Understanding how to build and present Harri’s value story using data and insights.

Driving growth with existing customers, identifying upsell and cross-sell opportunities and therefore generating new revenue.

Understanding, adapting to and helping to develop Harri’s ongoing product and technology developments.

EXPERIENCE & SKILLS:
Good communication and relationship-building skills

Organizational skills and ability to prioritize.

Good understanding of HR Practices

• Please note this job description is not designed to cover or contain a complete listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time.

** T&C apply.

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