Gym Manager at Energie Fitness

• THE ÉNERGIE GROUP

énergie has been an innovator and a disruptor in the UK and Ireland fitness market for more than a decade. In an age dominated by faceless big box budget gyms, énergie is building clubs for the future. Affordable fitness with personality, service and accessibility, reaching out to people of all ages and becoming the brand that breaks down the barriers of intimidation to everyone. Our workforce expects to ‘Take The Stage’ in our clubs. We look for passion, belief, energy and ambition. We want everyone to feel they belong in an énergie movement that will change their lives.

Job Purpose

Create the Fitness Club of the future and deliver fantastic business results by running a smart business, creating a uniquely special environment where members feel they belong, and staff perform at their highest level.

Key Accountabilities

• Bring the énergie Vision, Core Values and Member Promise to life … MAKE IT REAL – be proud of your Club, make your staff proud and your customers feel they belong – be an AMAZING ambassador for the energie brand
• Generate revenue by utilising marketing tools and energie business systems enhanced with your own innovation and entrepreneurial flair
• Manage the operation with pace and energy and make your Club sparkle every single day to achieve the highest standards in the most efficient ways
• Achieve outstanding business results by setting ambitious goals and relentlessly driving business performance – outsmart the competition and smash the business plan
• Grow the customer value by creating raving fans and a favourite place where customers are invited to come, feel they belong and want to stay
• Develop the “Club of the future” which delivers the ultimate fitness experience inside and out – a business that stands out from the crowd and is recognised as the best fitness Club in town
• Lead your team to success and manage them with tough love whilst giving them the motivation to have fun achieving results – make it a “no whingeing no shirking” culture
• Build a high performing team where everyone plays their own part in delivering “stand out“ results and together they enjoy the thrill of winning and constantly raising the bar
• Keep everything safe and legal, by exercising business discipline in all areas of compliance – play by the rules to meet the brand standards and all the statutory requirements

Responsibilities & Duties

Business

• To work closely with the club owners and the énergie team to develop an ambitious business plan and take responsibility for hitting and beating the targets
• To efficiently manage all aspects of the day to day operation to ensure the whole club is sparkling clean and meets the highest standards and the brand expectations
• To initiate sales and marketing activity that drives membership numbers and find new and creative ways to increase additional revenue streams
• Generate a steady stream of membership recruitment opportunities through outbound prospecting
• Grow club membership numbers by communicating the value of club products and services
• Research prospects and tailor messaging to bring high volumes of new customers into club membership
• Generate customer data that enables team members to close membership sales and to retain members at highest levels
• To connect with customers in a range of external networks and virtual environments.
• To bring people into contact with énergie Clubs, teams and members.
• To become known and respected across the business and local community in the club’s catchment area
• To regularly review business performance, take action to keep the business on track and provide financial reporting to the owner and franchisor
• To fully utilise the énergie business systems and processes to attract new members and maximise opportunities to improve the performance of the business
• To maintain effective working relationships with businesses, the press and the local community whilst continuously monitoring local competitors
• To ensure all aspects of the operation and working practice complies with legal requirements and strictly adheres to énergie operating procedures detailed in the current Business Systems manual.
• To maintain accurate and secure membership records in line with énergie protocols and the Data Protection Act.
• To be committed to the Health and Safety Policy and be fully aware of the responsibility for key priorities, taking the upmost care to ensure the Club operates in a safe, legal and compliant manner.
• Develop and use CRM practice and tools that capture data effectively and efficiently
• Work as outbound prospector to reach customers in variety of locations and consumer environments
• Follow a clearly defined prospecting and sales process
• Keep customer data up to date and refreshed
• Use buyer personas to target and message prospects through phone, email and social media
• Master social tools, such as LinkedIn, Facebook etc. in order to discover more information about member prospects
• Network with community and corporate groups order to build relationships that open access to potential members
• Seek out locations and permissions to display membership offer and to canvass for members in key retaining and recreational locations

General and Club Responsibilities

• All employees have a general duty in law to take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions.
• To understand and be committed to the Health and Safety Policy statement and be aware of his/her responsibility for key priorities.
• To demonstrate commitment and enthusiasm to promote the principle of Equality and Diversity in employment and service delivery.
• To do whatever it takes, within reason, to make the business successful

Job Personal Specification

Areas

SKILLS & BEHAVIOURS

Business

Skills

Business Driver who achieves great results by intelligent analysis and an intuitive understanding of the market opportunities and initiating action to convert them to tangible revenue streams

Smart Operator who runs a slick, safe and quality operation that maximises efficiency and achieves sparkling standards which comply with all the brand expectations and health and safety regulations

Customer Crusader who creates a culture wherethe customer feels they belong, putting the customer experience and relationship firmly at the centre of the business

People

Skills

Dynamic Leader who sets high standards, a fast pace and clear direction which motivates and encourages the staff to “go for it” and constantly beat the competition and smash targets

Performance Manager who has credibility and quickly gains the respect of their line reports and effectively manages them whilst also playing an active part in enabling them to perform at the highest level anddeliver great results

Team Builder who understand the dynamic of teams and can motivate individuals to share collective goals and work together, have fun together and achieve together

Management Skills

Flexible multi-tasker who has an appetite for the unusual and can cope with changing priorities and things not going to plan with a sense of humour that lightens the atmosphere on a daily basis

Self Motivated Achiever who has passion, resilience, commitment, integrity and joy. A calm resolve, positive attitude and steely determination that instils confidence in all those around you

Creative problem solver who is happy to be challenged by a team that are invited to question and are rewarded for finding the problems that you will resolve in innovative and clever ways

Job Types: Full-time, Permanent

Salary: £28,000.00-£33,000.00 per year

Benefits:

• Company events
• Company pension
• Flexitime
• Gym membership

Schedule:

• Flexitime
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Candidate must have either Gym Manager or Assistant Gym Manager or Gym Sales Manager experience to apply for this position.

Experience:

• Gym Manager: 1 year (preferred)

Work Location: In person