Client Success Manager at Tom’s Coffee

Job Title: Client Success Manager

Location: (Harrogate)

Company: (La Maison Du Café ltd t/a Tom’s Coffee]

About Us: We are a growing, dynamic and innovative company dedicated to delivering best in class branded coffee bar services to a prestigious client base . We generate awareness and footfall for blue chip clients promoting their products and services at product launches, press events, office days and new store openings with personalised coffee bars. We operate a tightly run business with the focus on high quality deliver for blue chip clients supported by a small and highly efficient team.

We are looking for a motivated and organised Client Success Manager who will uphold our well refined service by supporting clients before and after the event, helping our ops team to deliver and our clients thrive.

Position Overview: As Client Success Manager, you will be reporting to the business owner, working directly with some great brands (recent clients include Lululemon, Adanola, Samsung, Amazon Prime) and you play a pivotal role in assisting the client in the early stages of the activation. You will understand and the explain the whole portfolio of services to the client to help them achieve their vision. You will be responsible for a variety of tasks, including client communication, social media management, quoting, branding proof creation, administrative duties, liaising with our ops team and spreadsheet management. This is an exciting and dynamic role for an individual with excellent organisational skills and proficiency in IT tools, particularly Excel and Photoshop or equivalent software. The role will also entail supporting the business owner with other tasks relating to this business and any other business interests within the portfolio.

Key Responsibilities:

Client Communication:

• Interact with new and existing clients to understand their needs and enquiries.
• Maintain strong client relationships by providing exceptional service and timely responses by communicating with the client before, during and after the project.

Branding Proof Creation:

• Utilise Photoshop or equivalent software to create branding proofs from templates that align with client requirements.
• Ensure that branding solutions meet the client’s expectations and brand identity.
• Ensure that these proofs are signed off and then sent to the factory for production.

Quoting:

• Prepare accurate and competitive quotes for clients based on their specific requests and project details using our CRM system.

Administrative Duties:

• Answer phone calls and address enquiries promptly and professionally.
• Perform general administrative tasks to support the daily operations of the business and other business interests.

Spreadsheet Management:

• Maintain up-to-date and organised spreadsheets for various areas across the portfolio of businesses. Such as project cost analysis, bookings schedule and delivery in conjunction with the ops team.

Social Media Management

· Working with our videographer to update and grow our social media channels

Qualifications & Skills:

• Proven experience in client relationship roles, sales, or a similar role.
• Strong IT skills, with proficiency in Excel and Photoshop or equivalent software.
• Exceptional organisational and multitasking abilities.
• Excellent written and verbal communication skills.
• Attention to detail and a high level of accuracy.
• Ability to work independently and as part of a small team.
• Personal qualities : – proactive attitude, resourceful, good communication, good at building rapport with people and working under pressure to meet tight deadlines.

Why Us?

• Opportunity to work with a diverse portfolio of businesses.
• Collaborative and supportive team environment working alongside the business owner.
• Competitive salary and benefits package (more details upon application).
• Flexible working environment in terms of location and times.
• Exciting and dynamic role with the chance to make a significant impact.

If you are a driven and organised individual with a passion for business development and working with some great brands, we encourage you to apply for the Client Success Manager position. To apply, please submit your CV and a cover letter detailing your relevant experience and qualifications to [email protected].

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Salary: £19,871.59-£30,000.00 per year

Benefits:

• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Performance bonus

Education:

• A-Level or equivalent (required)

Experience:

• Account management: 1 year (required)
• sales: 1 year (preferred)

Work Location: Hybrid remote in Harrogate

Application deadline: 25/10/2023