Sr Client Manager at SGK

SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company.

POSITION SUMMARY

We are looking for a strong integrated Account Manager to join our Brand Experience team in London. You will have a solid experience of business brands and content marketing as well as exceptional client handling skills and a passion for design, digital solutions, comms, innovation, and trends.

The role will be responsible for managing a range of clients across the B2B and B2C portfolio, managing the process closely from initial concept through to end delivery. As a brand design agency, we deliver connected brand experiences, so the successful candidate will manage integrated campaigns and clients as well as standalone print or digital projects.

This role can be worked on a hybrid basis.

JOB RESPONSIBILITIES

You will be expected to pitch to clients, so a very confident and assertive attitude with polished presentation skills is necessary to promote the agency’s ideas and benefits.

Equally motivated working autonomously and as part of a team, this role will see you become the key client contact but also an integral part of wider agency projects. The agency will depend on you to give your accounts direction and maintain a clear strategy so you will be driven, ambitious and able to represent the agency independently.

Work to best support Anthem’s core values and behaviours:
Be passionate, be creative, be collaborative, be sociable, be heard

Ensure best-in-class account handling and relationship development through inspiring and delighting clients with added value ideas and services.

Build knowledge and ability across the business to broaden skillsets and widen involvement in key accounts.

Working alongside the Account Director, Client Services Director, Producer and creative team, manage EMEA and UK corporate clients, advising and creating innovative, data-driven campaigns, content and collateral to improve brand performance.

Manage and deliver multiple projects for various accounts to agreed scope, timings, budget, and quality.

Work with internal teams to help define project scope, resource requirements and cost estimates for projects.

Working extremely closely with the client to assist in documenting their technical and business requirements and then going on to define and deliver appropriate digital solutions

Support and manage a Senior Account Executive on their account’s growth as well as the SAE’s progress.

Everything must be communicated – ensure that all proposals, documentation, costings, briefs, scopes and presentations are of the highest possible standard.

Be positive and a force for good in the team – even when faced with difficult problems. Be solutions focused.

Know when to delegate upwards and raise the alarm at the right time, to the right people when issues occur.

Be prepared to muck in on areas outside of your immediate team. This means sharing resource, helping on other accounts, taking part in pitches, or managing any other internal initiatives if required.

QUALIFICATIONS / REQUIREMENTS

Significant experience in professional client relationship management

Business brand experience

Experience in delivering world-class digital solutions across multiple platforms (web, mobile, tablet etc.)

Experience producing compelling print collateral

Ability to plan and strategize at a senior level

Background of proposal writing, project scoping, budgeting and timeline planning

Ability to report and achieve monthly and annual revenue targets

#LI-CW1

Matthews International endeavors to make our employment website and application process accessible to all users and applicants. In doing so, Matthews International provides reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.

At Matthews International, what makes us different is what makes us great. We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.