Customer Success Manager at data.ai

data.ai is the mobile standard and the trusted source for the digital economy. Our vision is to be the first Unified Data AI company that combines consumer and market data to provide insights powered by artificial intelligence. We passionately serve enterprise clients to create winning digital experiences for their customers.

We care deeply about our values which helps us operate as a high-performing global team. We put our ‘Customer First’ and at the center of every decision we make, we ‘Own It & Deliver’ by following through with what we say we are going to do, and ‘Challenge, Then Commit’ by proposing solutions, not just issues to ‘Win As A Team’.

We are a remote-first company. We trust our people to get it done from the location that works for them.

What can you tell your friends when they ask you what you do?

I work with a portfolio of clients and am accountable for driving the adoption, engagement, renewal, and growth of the data.ai platform and data set. I build strong relationships and uncover pain points for my clients, helping them drive business value while using the data.ai platform. I actively bring new product ideas or direct client feedback by interacting with my customers and working closely with relevant internal teams to build a better overall data.ai product.

To ensure we execute our values we are looking for someone who has a passion for:

As a Customer Success Manager at data.ai, you will be responsible for a defined set of customers and will be accountable for driving the adoption, engagement, renewal, and growth of the data.ai platform and data set. You will leverage many digital tools to engage customers and understand their workflow, pain points, and how they can drive business value. This is a sales and client relationship role, not technical support.

We are an exceedingly collaborative team with a focus on results and client-centricity. This position will put you at the forefront of the fast-growing mobile and big-data industries and allow you to work with the most dynamic companies in the world—those who are working on the next big thing!

Our team members exhibit strong customer-facing skills, have an entrepreneurial spirit, remain calm under pressure, and thrive on driving results with our customers.

The ideal candidate will be able to practice the following regularly:

Leverage digital tools to develop your customer success plans for your book of business and other EMEA countries

Ensure the customer success plan is being executed effectively

Manage the mid-market client onboarding process: have a strong knowledge of our data set, methodology, and visualization tools and be able to explain these to internal and external stakeholders

Build up the client’s confidence and overall adoption of the data.ai platform with digital tools and programs over time

Able to maneuver challenging contract renewal discussions, including identifying at-risk accounts, or areas of upside during the standard contract cycle process

Responsible for key customer success metrics, including customer churn, renewals, and upsell opportunities

Travel within your territory required (up to 20% of your time)

You should recognize yourself in the following…

You are driven by a passion for innovation that pushes us closer to our vision in everything we do. Centering around our purpose and our hunger for innovations is the foundation that allows us to grow and unlock the potential of AI.

You are an Ideal Team Player:
You are hungry and no, we are not talking about food here.

You are humble, yet love to succeed, especially as a team!

You are smart, and not just book smart, you have a great read on people.

A Bachelor’s degree

At least 3+ years in a client success role and/or account management role, better with experience in Mobile or Data industry

Experience supporting multiple clients concurrently over email, phone, or conference call/chat tools

Excellent verbal and written communication skills (English)

Extremely strong presentation and communication skills

Thorough understanding of mobile apps and app stores or have strong willingness to learn

A keenly developed competitive nature, mature personality, great team player, and constant learner

The technical aptitude to master our products

Positive energy and creativity are key characteristics that describe you and the projects that you lead. You make it happen!

Some of the total rewards we offer…

Bold Company Vision; we are illuminating the digital landscape by building the first Unified Data AI company.

Growth; we will make sure you get challenged and grow personally and professionally.

High-Performing Teams; we ensure that you are surrounded by top talent to solve complex problems

Global Environment: we serve 1500+ global customers and have team members in 14+ countries.

Ask your recruiter for a full list of total rewards and benefits specific to your region!

Yes, I want this job!

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