Client Relationship Manager at Job to Career

our client is a fast-growing, forward-thinking carrier management company looking for enthusiastic, committed, and positive individuals to join their account management team.

They are currently seeking an Indoor Client Relationship Manager to be based in their new Warrington Office.

Roles and Responsibilities

• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Building strong relationships with clients and suppliers based on trust and respect.
• Understanding each customer’s needs and requirements.
• Collecting and analysing data to identify any issues, trends and opportunities for growth.
• Daily high-level monitoring of customer activity.
• Maintaining knowledge and understanding of company products and services.
• Resolving any escalated issues and preventing further occurrence by improving processes.
• Collaborating with internal colleagues and departments to facilitate company and client needs.
• Managing realistic customer expectations.
• Help customers through email, phone, online presentations, screen-share and in person meetings.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Supporting the Customer Experience team in periods of absence/during peak times.
• Starting annual salary circa £25,000.
• 20 days holiday per year plus bank holidays.
• Holiday allowance increasing by 1 day per year for 5 years.
• Monthly employee recognition scheme.

INDJL

Job Types: Full-time, Permanent

Salary: £25,000.00 per year

Benefits:

• On-site gym

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Warrington, Cheshire: reliably commute or plan to relocate before starting work (required)

Experience:

• Account management: 1 year (required)
• B2B customer services: 1 year (required)

Work Location: In person

Reference ID: Jl001