Client Success Manager at Order Digital

The Opportunity

We’re disrupting the £10 billion UK food ordering industry, providing a unique chance for you to contribute to an empowering revolution for restaurants and takeaways. Seize this golden opportunity to build an incredible career in a fast-growing tech startup.

At Order Digital, we challenge the commissions charged by third-party food portals. Our platform, driven by Artificial Intelligence, offers unmatched features that seamlessly connect restaurants and takeaways with a hungry local audience. Best of all? We do this while maintaining each restaurant’s unique brand identity—all at a fraction of the cost of conventional third-party platforms. Our exponential growth and increasing client base validate our impact and potential.

The Role

As a Client Success Manager, you will be a crucial part of our client’s journey. You will not just be responsible for onboarding but will also continue to build and maintain strong relationships with our clients and supporting them on their journey with us. You will work closely with multiple departments, including tech, operations, and marketing, to provide an unmatched online ordering experience for our clients.

Key Responsibilities

• Onboarding: Seamlessly coordinate and implement the online ordering platform setup for new clients
• Onboarding Sessions: Conduct personalized onboarding sessions to guide clients through the setup process, ensuring they understand how to effectively use our platform from day one.
• Client Relationship Management: Build and maintain meaningful relationships with clients to ensure their long-term success.
• Account Strategy: Continuously assess client needs and identify opportunities for upselling and maximising system utility.
• Client Support: Offer consultative support and solutions to client queries, ensuring they get the most out of our system.
• Cross-Functional Collaboration: Liaise with our tech, operations, and marketing teams to meet and exceed client expectations.
• Versatility: Contribute to other aspects of the business, including but not limited to Social Media Management, Digital Marketing Strategies, App Development, and Innovation Planning.

Why This Is You

Startups are great? However, unlike some of the more established companies out there, we’re still in the process of figuring things out—and that’s where you come in. If you’re someone who feels restricted by thick procedure manuals and wants to play a role in writing the ‘how-to’ rather than just following it, you’re the person we’re searching for. So if you’re ready to be a co-author in our ever-evolving story, sign up and buckle in for a thrilling ride with us!

Core Skills Required

We’re not just looking for someone who’s “been there, done that.” We want someone who’s excited to dive into the unknown and grow with us! Here’s what would make you a fab fit:

• Self-Starter: Capable of executing tasks autonomously and taking ownership of various aspects of the job.
• Strong Communication Skills: Excellent verbal and written communication abilities.
• Highly Organized: Ability to manage multiple tasks and meet deadlines.
• Task-Oriented: Results-driven with a focus on task completion.
• Friendly and Approachable: Builds strong relationships with team members and clients.
• Clear and Calm Speaking Ability: Effective client communications, especially in high-stakes situations.
• Concise Writing Skills: Clear and concise writing for internal and external documents.

Qualifications

• Bachelor’s Degree in a relevant field is preferred but not mandatory.
• Prior experience in client management or customer success roles.
• Strong written and oral communication skills.
• Proficiency in organisational tools such as project management software.

What We Offer

• Comprehensive training to set you up for success
• Work with a highly talented team
• A purpose-driven culture where your work directly impacts our mission.
• 100% Remote Workingd
• Competitive salary and performance-based incentives
• Benefit as we grow. As a Startup early team members will benefit as we grow
• A grand plan for our and your success…

Experience

Must have worked in a role providing similar skills for at least 2 years.

Job Type: Full-time

Salary: £18,000.00-£22,000.00 per year

Schedule:

• Monday to Friday

Education:

• A-Level or equivalent (preferred)

Experience:

• Account management: 1 year (preferred)

Work Location: Remote

Reference ID: CSM001