Training Consultant at IRIS

iSAMS by IRIS specialises in the provision of software for Independent and International Schools. We offer Fee Billing capabilities within the iSAMS MIS as well as an integrated cloud based school accounting software- iFinance.

We are seeking a Training Consultant, who will be responsible for delivering installations and end user training on our iFinance and iSAMS systems. Training delivery will take place both online and onsite to schools based in the UK and overseas.

Working closely with the Professional Services Manager you will be part of a team of trainers supporting the roll out of these systems and building lasting relationships with client schools to ensure customer satisfaction and retention. The role will also involve maintaining and developing training materials used.

What will you be doing?

Train new schools on the iSAMS/iFinance systems. Assist with the system configuration and set up to ensure this best fits school’s needs.

Work with the implementation team to design training programmes responding to the individual school requirements, based on the implementation plan and roll out approach agreed with them.

Deliver online and onsite training to groups and on a one-one basis.

Assist with the development of new training courses and materials.

Evaluate the success of training delivery and use feedback to adapt and improve future training, both content and delivery.

To maintain a deep understanding of the product and system developments (features/functionality/products/services)

Promote new modules to schools.

Work with the Customer Account Managers for existing schools to ensure they are getting the optimum out of the products.

Qualifications and Experience

Qualified or part-qualified accountant.

Excellent verbal/written communication skills and a confident and professional telephone manner.

Strong IT skills with knowledge of the Microsoft Office Products e.g Outlook, Excel, Forms, Power Automate.

Ability to build and maintain strong relationships.

Ability to effectively prioritise and manage multiple competing demands. You will have strong organisational skills.

Excellent customer service skills

Positive and proactive approach towards problem solving.

A natural self-starter and highly self-motivated

Please note:
We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.

IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.

Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.

Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.

It’s vital these mission-critical functions work first time, every time.

That’s why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time – so they can focus on productivity and growth.

IRIS is a company built on hiring the best people; our people are our greatest assets.

They enable us to be the innovative, market-leading, and high-performing company that we are today.

We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.

These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.

IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.

This is why we work to create an environment where employees feel like they are part of a team.

Email:
Phone: 0344 815 5500