Customer Marketing Executive at Perkbox

This could be your next job, and the one after that.

Does this sound like you?

You’re eager to progress your career and your next step is towards an environment of growth. You’re looking for a company that invests heavily in its people, through focused training and enablement to support you personally and professionally. You’d thrive within an energetic and hard-working Marketing team and are eager to work and collaborate closely with the wider business.

It’s important to you that the product you’re helping to support is impactful and solves real-world problems. You’re looking for an opportunity to be a driving force behind the ongoing success of the Customer Marketing team.

You’re motivated by building relationships and you understand how powerful and valuable that investment can be. You thrive within a diverse environment and you understand that moving at pace is important to the success of your team’s goals. You love getting stuck in, being creative and measuring the success of your work to keep improving your approach in the future.

To be successful, you’ll have:
1-2 years of marketing experience working with Sales, Customer Success and Product teams (if it’s in the B2B enterprise/SaaS space, even better!)

Demonstrable experience with copywriting and clearly communicating with customers.

A creative and curious mindset – the ability to use your imagination to produce solutions and suggest new ways of doing things.

Strong analytical skills to measure ROI and discover how effective our marketing really is.

A keen interest in understanding and creating the best possible experience for our customers, helping them to get the most from Perkbox.

A working knowledge of marketing automation tools, such as Braze or Marketo.

What you’ll be doing (in a nutshell):
As the Customer Marketing Executive, your role will be to work closely under the Head of Customer Marketing to help drive engagement, growth and advocacy from our customers. You’ll be working with multiple teams and contributing ideas to campaigns and customer communications to increase key areas of adoption and upsell value.

You’ll be using our marketing automation system (Braze) to build and send out customer communications, alongside organising and planning effective use of the shared comms calendar. You’ll use your creativity and curiosity to find new ways to better connect with our admins and users whilst also being encouraged to ask questions to improve your own knowledge and understanding.

Day to day you can expect to:
Ideate and execute writing copy for customer communications, as well as take organisational ownership of the comms calendar.

Contribute to Account Based Marketing multi-channel campaigns to target key customers to support Sales with quarterly upsell revenue targets.

Manage a library of up-to-date customer success stories and resources.

Work with Product Marketing and the Brand team to support the creation of resources that enable Account Managers and Customer Success Managers to build long lasting relationships with customers

Some of the ways we look after our teams:
Unlimited Holiday, with a minimum of 25 days

Flexible/hybrid working (2 days onsite per week)

All the perks on the Perkbox platform!

Up to 5 weeks working from anywhere in the world

Free online GP

Gym discounts

£300 learning budget each year for anything work-related

A home office budget

Enhanced pension scheme

Enhanced sick & parental leave

Free counselling sessions (under EAP)

You can also see the full list of benefits on our careers page!

Why Perkbox?

Our mission is to enable organisations to align their people with their purpose.

We’re an ambitious, fast-paced scale-up where things change all the time. The success of our mission depends on your high expectations, your autonomy and your proactivity. We don’t have a rule book and that’s why we always strive to work better together. We’re up for a challenge to solve problems that are bigger than us, and we promise you one thing for sure – you will never stop growing here.

Perkbox works with companies to care for, connect with and celebrate teams by enhancing their experiences in and outside of work. We have established ourselves as a leader in the UK market by providing an intuitive platform that has a tangible impact on the culture, happiness and well-being of employees across the country!

Get a taste for Perkbox here: https://vimeo.com/500795000/0461976388 and check out our Instagram page @Perkbox.

Here’s what our interview process looks like:
A 30 minute screening call with a member of the Talent Team

An interview with the Head of Customer Marketing.

An at-home task.

A final-stage presentation and interview with the Head of Customer Marketing, the Head of Product Marketing and the Marketing Director.