Digital Account Manager – Transport at HaulageHub

Are you ready to help revolutionise the road haulage market? The future of the road haulage market is digital, and that future is here with HaulageHub. This is an opportunity to work with an incredible team and to help positively transform the road haulage industry.

Our state-of-the-art platform is designed at removing the huge amounts of waste within the transport industry. Our systems use advanced artificial intelligence and machine learning to match haulier capabilities with shipper needs in an economic and environmentally beneficial way, creating more profit for our hauliers whilst helping reduce CO2 in the UK.

We are looking for a full time Account Manager to assist in the integration and ongoing account management of a new Customer.

The customer is one of the UK’s most well know haulage brands.

You will be an integral part of the initial project management of onboarding a new Customer to utilise their very own version of HaulageHub.

Following inception of the new customer, as an Account Manager you will own the day-to-day service relationship with the customer.

You will work proactively with our customer and our the HaulageHub Development Team to continually enhance the customer experience and the HaulageHub product.

You will work with our Haulier Onboarding team to identify geographic areas for additional capacity that the customer will require to ensure that their profit margins are maximised.

You will conduct regular reviews with your customer to ensure that they are getting every possible benefit from our relationship.

You will ideally have an understanding of the road haulage industry and you will be interested in technology and having experience with transport management systems (or SAAS ) is a big plus.

As a young company there is plenty of opportunity for career progression where new ideas and improvements are actively encouraged and rewarded.

Key Duties

· Manage and strategically develop the relationship between HaulageHub and the customer.

· Assist in the project management and initial onboarding.

· Be first point of contact for any customer queries.

· Proactively work with the customer and the HaulageHub tech development team to continually improve the product and service offerings.

· Work with key stakeholders from the customer and HaulageHub to identify any additional growth opportunities.

· Work with our haulier onboarding team to identify target areas and specifications to increase haulier capacity.

· Ensure all administration is up to date including PODs ready for invoicing.

· Collate weekly KPI’s including commentary on weekly performance and margins.

· Develop communication channels with all depots to ensure queries are dealt with correctly and in a timely manner.

Key Qualifications, Skills and Experience

· Minimum of 3 years working in a relevant transport / technology account management role.

· Interested in technology and having experience with transport management systems (or SAAS ) is a big plus.

· Good knowledge of project management.

· Strong people skills and excellent communication.

· Analytical and Strategic.

· Outstanding organisational and time management skills

· Computer literate / Tech Savvy

· Experience in transport is essential.

Core Hours: 08:30 – 17:00 Monday – Friday

Base: Office based in Daresbury, Warrington.

Base Salary: 32k-38k + Bonus dependent upon experience.

Job Types: Full-time, Permanent

Job Type: Full-time

Salary: £32,500.00-£37,500.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• On-site gym
• Transport links

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Daresbury: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• Transport: 3 years (required)

Work Location: In person