Account Manager I Residential at NSF International

Customer Service Account Manager

Description

Are you a dedicated, and customer focused individual, looking for a new challenge in a global organisation?

We are looking for a Customer Service Account Manager to join our testing Lab in Oakdale, South Wales, to support and ensure excellent customer service to our clients.

As a Customer Service Account Manager, you will be the first point of contact for our clients and coordinate and manage our services to ensure customer satisfaction.

What you will be doing:
In this role you will report directly to the Manager Residential Water and your responsibilities will include:

Managing assigned clients including coordination with all appropriate service areas and ensuring accurate and timely project completion

Helping assure clients’ compliance with certification requirements and timely support to achieve certification

You will be accountable for quotations and updating of project scope for existing clients

Coordinating with all stakeholders (business units, lab, technical reviewers, etc.)

Liaising with Sales team to transfer new business/cross sell opportunities wherever appropriate

Developing client-specific solutions based on client needs

Meeting with clients (in office, tradeshows, or their facilities) as needed to ensure ongoing customer satisfaction

Nurturing client relationships

Qualifications

The candidate we are looking for:
Experience in a client-facing role preferably in a services/manufacturing industry

Committed to service excellence

Result oriented

Attentive to detail

Strong interpersonal & communication skills

Ability to autonomously manage projects, ownership

Always looking for solutions to assist the clients

Excellent organisational and coordination skills

Collaborative mindset, team player

English mandatory (working environment language), any other languages is a plus

Excellent knowledge and use of Microsoft Office suite

Willingness and ability to travel

What NSF offers you:
In this role, you will have the opportunities to work with a close-knit team of experts, and liaise with a number of different stakeholders, performing a key role within our global business. You will be given ongoing training to learn our unique business and will be given development opportunities to support your career progression and goals.

Apply now and send us your CV and cover letter. Come join our team, we look forward to hearing from you!

Work Classification: Hub

Job: Account Management

Primary Location: GB-GB-Oakdale

Schedule: Full-time

Requisition Title:Account Manager I Residential

Job Number:WTR1298