Enterprise Customer Success Manager | UK at Jamf

At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.

Jamf operates as a choice-based office model. Choose to work in the office, connect 100% remote from your home, or find the blend that works best for you.

What you’ll do at Jamf:
The Enterprise Customer Success Manager’s (ECSM) primary goal is to ensure successful Apple deployment within the Jamf portfolio of products to drive customer engagement, adoption, and retention. They work closely with Jamf customers to ensure overall satisfaction through proactive touch points, executive business reviews, success planning, and provide other supportive guidance. This role requires an understanding of Jamf products, customer environments, and common technical workflows. ECSM’s are expected to be the advocate for the customer inside Jamf and collaborate with other departments to help achieve their customer’s goals.

This role is remote in The Netherlands and in the UK. We are only able to accept applications for those based in The Netherlands or in the UK or have sponsorship to live and work in The Netherlands or in the UK.

What you can expect to do in this role:
Manage customer satisfaction of owned accounts through exceptional service and attention to detail to ensure retention

Establish and maintain a trusted advisor relationship by recommending workflows and environmental best practices

Understand and promote the value of Jamf products and services to customers

Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally

Conduct scheduled meetings with stakeholders at company to track and record progress on projects as well as look toward the future planning

Work with customers via phone and email to understand critical goals, challenges, and key performance indicators

Partner cross-departmentally to advocate customer needs/issues

Identify and facilitate opportunities for customer growth and engagement with Jamf

Other duties and special projects as assigned

What are we looking for:
Proficiency in English is required.

Experience communicating technical topics to both technical and non-technical audiences (Required)

2+ years of experience with customer-facing account management (Required)

1+ years of experience with Apple products in a professional setting (Preferred)

Proven ability providing successful outcomes to high touch and high value customers (Preferred)

Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce) (preferred)

Team player with proven ability to execute across a cross-functional team

Strong attention to detail

Ability to multi-task and prioritize duties

Proven track record of driving adoption and identifying/remediating risk with the goal to help facilitate a customer’s renewal

Ability to engage with and establish trust and rapport with all levels of customers and employees

4-year / Bachelor’s Degree (Preferred)

A combination of relevant experience and education may be considered

Preferred Certifications/Licensures: Jamf 100, Jamf 200, Jamf 300, Jamf 370, Jamf 400

How we help you reach your best potential:
We offer flexible work-life in a choice-based office model and new hires receive a #WFH stipend to better their work space.

Benefits are a critical part of the “whole employee experience”. Our benefits package includes generous paid time off, including VTO, health and mental health benefits, family planning services, retirement and more.

What is a Jamf?

You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited by not knowing what may lie ahead. You are willing to take risks, try new things, even fail just to do it better next time. You’re not a jerk. You are someone who cares about doing the right thing.

What does Jamf do?

Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf’s purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.

We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology – freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.

Get social with us and follow the conversation at #OneJamf

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