Technical Account Manager at Cranswick Convenience Foods

Technical Account Manager

Milton Keynes

At Cranswick we are proud of our heritage and excited by our future. Committed to producing the highest quality meat products, our purpose is to feed the nation with authentically made, sustainably produced food.

We’re currently recruiting for a Technical Account Manager to manage the day-to-day technical relationship with customers by successfully creating, owning, and driving plans that enhance quality, food safety and reputational standing.

With a strong understanding of food safety, and a proven track record of leading and influencing change processes, the successful candidate will work closely with the NPD and Commercial teams to support new products, customers, and recipes ensuring a collaborative approach.

Key Accountabilities:

• Generate and report KPIs; initiate corrective actions plans where required.
• Facilitate customer visits and key point of contact for onboarding & maintenance customer Audits.
• Attend customer meetings, panels and QIP sessions to ensure all technical information is provided in an effective manner.
• Governance of customer complaints.
• Oversee customer quality standards
• Understand and communicate individual customer raw material standards to stakeholders
• Liaise with central purchasing/technical/supplier teams to ensure quality targets are met/ required customer standards are captured
• Authenticate portal management – supply chain/self-audit questionnaires
• Any other task as reasonably requested
• Travel as required

Person Specification:

• Food Science degree/relevant Batchelors degree/or equivalent
• Extensive Food Industry experience in chilled foods/FMCG sector with broad customer facing experience
• Knowledge of fresh meat supply chains advantageous
• Strong knowledge and understanding of food safety within a chilled ready to eat high risk chilled manufacturing environment.
• A good understanding of listeria and allergen management.
• Strong understanding of Microsoft packages; with a particular focus on Excel, PowerBi
• Experience of working in a Senior QA or Compliance role.
• Excellent communication and interpersonal skills, with a proactive and flexible approach.

Salary and Benefits:

• Competitive Salary
• Life Assurance
• Private Medical Care
• Pension
• Company discounts

To apply, please submit your CV to:[email protected]

Closing date: 06th October 2023

Please note that if a suitable candidate is found, this closing date may be brought forward.

Job Types: Permanent, Full-time

Salary: £42,000.00-£60,000.00 per year

Benefits:

• Canteen
• Company car
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Referral programme

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Milton Keynes: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Milton Keynes

Reference ID: TAM0923