Inside Sales Account Manager at SHI International Corp.

Job Summary:
We are seeking an Inside Sales Account Manager with a relentless drive for success and exceptional communication skills. In this role, you will be responsible for building and maintaining relationships with our customers, ensuring their satisfaction with our products and services.

As an Inside Sales Account Manager, your strong written and verbal communication skills will be essential. You must be able to effectively communicate complex subject matter and keep our customers informed and engaged. Your ability to follow up with customers and address any concerns or issues will be instrumental in ensuring their satisfaction.

In this fast-paced, team environment, you will need excellent time management, attention to detail, and organizational skills. Your problem-solving capabilities will play a vital role in overcoming any obstacles that may arise. You will also need a proactive and critical thought process in your approach to selling, enhancing the sales experience for our clients.

This role will be reporting into our Inside Sales Managers based out of our Milton Keynes office or Barnsley site on a Hybrid working plan 3 days from home 2 days in the our office.

About Us:
SHI UK has been established for over 20 years, growing from a small satellite office to now our EMEA headquarters, with the support from our International partners and colleagues. We offer the opportunity to progress and develop a career within the IT Industry while working in a diverse, fun environment containing a range of departments and specialisms.

With our organic growth and stability within the EMEA market, we are able to provide a variety of technology products, solutions and services to businesses including Cloud Computing, Data Centre Infrastructure, Networking and Security solutions, Configuration and Integration services, Enterprise Mobility and IT Asset Management.

SHI provide innovative solutions and world-class support, as standard, from over 30 offices throughout the U.S., the U.K, Republic of Ireland, Canada, France, Australia, Netherlands, Hong Kong and Singapore.

Responsibilities:
Include, but not limited to:
Establish and develop customer relationships via email and phone within assigned book(s) of business

Represent as a central point of contact for our customer base

Act as a liaison between Outside Sales, customers, and SHI’s internal departments

Provide excellent customer service and support to customers and outside sales team

Create pricing quotes for customers based on IT requirements, with a focus on server, storage, networking, virtualization, and cloud solutions

Recommend IT solutions or product based on customer’s IT requirements

Engage on large customer deals through deal registration with internal teams, vendors, and track these through our Customer Relationship Management (CRM) tool

Provide sourcing, product quotes, pricing, and product information to the outside sales team

Establish vendor and distribution channel partnerships via meetings and phone conversations

Enter purchase orders and provide updates to Outside Sales and customer of order status

Actively participate in team and customer meetings with Outside Sales or with managers to review important updates and changes

Attend OEM, Industry and Solution based trainings to obtain the latest information for targeted Solutions as outlined by Leadership

Set up and participate on conference calls between Outside Sales, customers, vendors and our internal teams

Be proactive with problem resolution by handling product returns, invoicing questions and customer concerns

Collaborate and strategize with Account Executive on potential new opportunities based on customer’s quoting and order history

Follow up open quotes with customers and renewals as required and provide feedback to Outside sales to increase our overall win rate.

Qualifications:
A minimum of 2 years of experience within the Inside Sales Organization and/or HWAS or ESG departments or similar customer service role engaging with customers.

Advanced knowledge of servers, storage, networking, virtualization, and cloud regarding their impact on the business and their interconnectivity within the IT ecosystem

Expertise in mainstream technologies to include, but not limited to: Dell/EMC, NetApp, HPE, Cisco, Palo Alto, Pure Storage, Azure and AWS

Must have experience building and maintaining professional relationships with vendors and partners and other departments within the company

Required Skills:
Strong written and verbal communication skills with the ability to communicate complex subject matter

Ability to follow up with customers to ensure customer satisfaction

Excellent time management skills, attention to detail, organizational skills, and problem-solving capabilities

Proactive and critical thought process in approach to selling to enhance sales experience for client

Ability to work well in a fast paced, team environment

Excellent consultative sales skills with the ability to recommend servers, storage, networking, virtualization, cloud, and partner technologies to our customers based on their impact on the business and their interconnectivity within the IT ecosystem

Self-motivated with ability to work with limited direction and oversight

Unique Requirements:
Additional language skills preferable

Additional Information:
Monday – Friday 9am-5pm

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