Customer Account Executive – Hybrid Working at John Ross Associates

Customer Account Executive

Our client is the UK’s leading provider of Digital Software services to the NHS, Local Government and a wide range of Commercial organisations. This is a fantastic opportunity for an experienced and motivated Customer Account Executive to join a growing and profitable business.

Customer Account Executive

This is a long-term, progressive and rewarding career within Customer Services & Client Support with the chance to join an innovative, forward-thinking and ambitious organisation willing to invest, support and develop from within.

• Salary £27,800 + 33 days holiday rising to 38, 8% pension, further perks, benefits portal & hybrid working
• Full induction and training, transparent progression and the chance to join a company enjoying year on year growth for the last 5 years
• Candidates will need to be commutable to the Bristol or Taunton area within 30-45 minutes and ideally have your own Transport / Full UK Licence.
• Hours – Mon-Fri – 8:30am to 17:30 with 1 hour break & 1 hour of well-being time to take at your discretion
• Hybrid Working – 3 days office based, 2 days home based
• Ideally 12 months experience within customer service/support

Customer Account Executive

Reporting to the Customer Services and Sales Support Manager you will be a key member of the Customer Service Team responsible for the retention and support of our client’s key customers through pro-active client & customer services, account management, development and issue resolution.

You will have responsibility for a portfolio of customers and be required to build strong working relationships, working collaboratively with internal teams Managers and your Customer Service colleagues.

Customer Service Advisors are a prime and pivotal point of contact, liaising constantly with customers and internal teams to deliver an exemplary customer experience.

Customer Account Executive

• Pro-active account management and ownership of all customers in portfolio
• Pro-active growth and retention of customer portfolio
• Pro-actively identifying & developing opportunities to provide customers with additional services
• Taking ownership for professional and timely resolution of customer issues
• Being a prime and professional point of contact for commercial customers
• Working collaboratively with external sales team focused on growth and retention of customers
• Liaising and collaborating with technical teams, for progression of opportunities and resolving customer issues

Customer Account Executive

An excellent starting salary of £27,800 per annum with performance-based increases throughout your employment, full training, pension, 33 days holiday rising to 38 days, benefits portal and further optional perks.

Please submit your CV via this portal ideally including a covering statement as to why you wish to apply, highlighting your relevant experience or transferable skills or contact the office via the details provided for further information.

Job Types: Full-time, Permanent

Salary: £27,000.00-£27,800.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Employee discount
• Referral programme
• Sick pay

Schedule:

• Monday to Friday
• No weekends

Work Location: In person

Reference ID: JRACSE2023