Client Success Manager (Advertising) at Allen Recruitment Consulting

Location:
London, Greater London, United Kingdom

Remote:
Remote

Type:
Tempary Job #24323

Are you a Client Success Manager (Advertising) interested in joining a groundbreaking tech company that’s at the fefront of innovation and shaping the future of the digital landscape?

In this role you will ensure customer satisfaction by promptly answering product questions and resolving customer issues, and grow business and revenue using scaled channels (like emails, webinars, group posts etc).

Contract type: PAYE

Duration: 6 months

Location: Remote from UK

Visa sponsship: No

Ref number: BBBH 24323

Responsibilities:
Ownership of end-to-end conversations, revenue metrics and perfmance KPIs f a ptfolio of 1000+ small and medium businesses

Resolving customer complaints quickly and efficiently while escalating blockers and generating ideas f improvement

Helping customers stay up to date on offerings by pitching relevant solutions via scaled methods like emails, video posts, group posts, webinars, etc.

Effectively using data and dashboards to run simple analyses to diagnose issues and identify areas of opptunity.

Wking with cross functional teams on value driving initiatives – e.g. marketing f content, engineering f tools etc.

Keeping excellent track of customer segments, questions and issues raised, to-do lists etc and rept out to wking team and leadership team on a regular basis.

Requirements/Qualifications:
Bachel’s degree in sales, marketing, communications, related field preferred.

5-7 years of experience as an Account Manager, Customer Success Specialist, Community Manager similar sales development type roles

Knowledge of the ad sales industry

Experience using Tableau a plus

Still Interested in this opptunity?

Submit your CV today!

Please don’t hesitate to contact any of our team with any questions you may have on Email: [email protected] Phone: +44 3303351710