Smart Recruit Online
Qualifications
- Communication skills
- Customer service
- IT
- Data entry
Full job description
At Whistl, we understand that work is an important and empowering part of everyday life, but everything else needs to fit in too.
We have fantastic opportunities for Inbound Customer Service Advisors to join Whistl’s Paignton Contact Centre. We have a temp-to-perm mindset for those wishing to progress.
Work-life balance is critical to all of us, so we’ll do our very best to build your fixed shift pattern around your home, social, academic, personal or caring life commitments.
We welcome applications from all members of our community. Our diverse and vibrant workforce includes colleagues new to our business, and those with decades of valuable experience. Equality, diversity, and inclusion are central to our culture.
Reporting to the Contact Centre Manager, the role of the Customer Service Advisor is to answer inbound contacts from customers, process orders, and manage queries, while ensuring the highest standards of customer care are met at all times.
Key Responsibilities
Fixed Term Contract until Friday December 8th
Answer incoming calls, web chats, and emails to resolve customer orders and queries in a friendly, informative manner.
Utilise the intranet to provide accurate information on products and/or services available.
Understand processes (e.g. returns) and be able to articulate this on the phone to customers.
Undertake all aspects of administrative work competently and with attention to detail, including accurate data entry and attention to formal customer correspondence.
Manage customer satisfaction and resolve or escalate cases of customer dissatisfaction as appropriate in a professional manner.
Process the fulfilment of formal customer correspondence.
Have a sound knowledge of, and the ability to apply all client processes and procedures.
Support light warehouse tasks and other duties as required.
This Customer Service Advisor role would suit candidates with experience or enthusiasm for developing skills in customer service, call centre, admin, inbound customer support, data entry or as a Customer Service Assistant, or Customer Service Agent.
Benefits
Training and support – an ideal entry point into a booming industry
VIP discounts on select clients’ products and services
Access to our prestige Benefits and Rewards Portal – including discounts on high-street shopping, days out, entertainment, and food & drink, including popular brands such as Apple, Samsung, and Buyagift
Long service rewards – both financial and leave-based
Career development opportunities – through e-learning, management development programmes, and apprenticeships in which you can gain professional qualifications during working time at no cost to yourself
Access to a well-established Employee Assistance Programme provider who provides support to our people and their families in areas such as their health and wellbeing
Plus the other excellent benefits you’d expect from a market leader.
Additional Information
Set hours, no rolling rotas, 30 or 37.5 hours per week. Expectation of covering 2 weekend shifts in the run-up to Christmas.
Essential Skills
Good verbal and written communication skills
IT literacy and comfort
Ability to establish and maintain effective working relationships
Strong interpersonal skills and/or previous experience working with customers
The ability to maintain calm under pressure
Undertake tasks with speed and accuracy
Work as part of the team to ensure work is completed
English Language and Mathematics GCSE passes, or their Functional Skills Level 2 equivalents
Desired Skills
Previous experience working within a customer-focused environment such as retail or hospitality would be an advantage.
About Company
Whistl is a delivery management company providing efficient, high-quality, and competitively priced services across business mail, parcels, fulfilment and doordrop media both in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK.
Whistl is a Disability Confident employer and is committed to equal opportunities for all in all of our employment policies and practices.
Due to the nature of our business, this role may be subject to a basic DBS check.
Essential Requirements
Good verbal and written communication skills
IT literacy and comfort
Ability to establish and maintain effective working relationships
Strong interpersonal skills and/or previous experience working with customers
The ability to maintain calm under pressure
Undertake tasks with speed and accuracy
Work as part of the team to ensure work is completed
English Language and Mathematics GCSE passes, or their Functional Skills Level 2 equivalents