Senior Account Manager at Factory Pattern

Are you an innovative and ambitious Account Manager, seeking a truly exceptional opportunity to join a thriving digital agency?

Do you aspire to take charge of client projects, ensuring seamless execution within budget and to the highest standards?

If you possess a creative drive and an unwavering commitment to delivering exceptional service, we have an extraordinary opening for you as Account Manager at Factory Pattern an established, multi-award winning digital agency based in Cheltenham.

Account Manager Role

In a nutshell, as an Account Manager, your responsibilities will encompass overseeing projects from their initial inception to final delivery.

• You’ll collaborate closely with our Senior Account Manager and engage with various clients across a diverse array of projects.
• Your proficiency in cultivating and nurturing client relationships will be put to the test, as you tackle a wide spectrum of challenging and stimulating projects, ranging from small-scale endeavors to large-scale initiatives.
• Effective communication skills, whether through phone conversations with clients or the crafting of clear and engaging emails, will be your forte.
• Your organizational prowess and adaptability are paramount, as you will be entrusted with the care of our most cherished client relationships as you advance in your role.
• Your daily engagement with people, alongside your exceptional interpersonal skills and willingness to both learn from and assist your colleagues, will set you apart.
• Proficiency in communication, spanning excellent written, verbal, and presentation skills for crafting proposals and engaging with clients via email, is essential.

This presents a profoundly exciting opportunity for an Account Manager to collaborate with amazing clients on captivating projects.

You’ll have the chance to tackle substantial projects as well as smaller ones, including the management of one-off web design endeavors and the stewardship of key retained client accounts.

The stuff we’re expecting

• A minimum of 1-3 years of experience as an Account/Project Manager
• Proficiency in written and verbal communication
• Regularly liaising with stakeholders and keeping the team informed about project statuses
• Advising clients on cost, resource availability, and proposing solutions
• Monitoring project deliverables and ensuring alignment with agreed-upon deadlines
• Reporting on project success metrics and measuring results
• Demonstrating a passion for ecommerce and digital projects

The things we’d love to see

• Identifying and implementing key performance indicators (KPIs) and project milestones
• Assessing project resources and providing an analysis of their suitability for project demands
• Overseeing the project’s financial budget, communicating key cost implications and budget changes to stakeholders
• Analyzing the success of client campaigns and producing comprehensive reports with supporting data analysis
• Collaborating within a team to secure new business and strengthen existing client relationships, contributing to business development efforts
• Demonstrating ambition and readiness to step up, embracing increased responsibilities and autonomy in shaping your role

Job Type: Full-time

Salary: £25,000.00-£30,000.00 per year

Benefits:

• Company car
• Company events
• Company pension
• Free parking
• On-site parking
• Sick pay

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Cheltenham, GL50 3QJ: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• Account management: 1 year (required)

Work Location: In person

Expected start date: 02/10/2023