Retail Strategy Director, EMEA at EDITED

EDITED is the global leader in Retail Intelligence. We help retailers increase margins, generate more sales and drive better outcomes through AI-driven Automation and Market & Enterprise Intelligence.

By connecting internal enterprise and external market data, brands like Gymshark, Puma and Abercrombie & Fitch use the EDITED suite of intelligence products to drive insights into action in a more profitable and coordinated way.

At EDITED, we always dream big, with a commitment to deliver measurable value to our customers. We believe in exceeding expectations and challenging the status quo. We do so by delivering our powerful Retail Intelligence Platform that drives better and faster decision making for retailers.

The Role

We are looking for a Retail Strategy Director for our EMEA team. This person will be responsible for managing a team of Retail Strategists within our Customer Success department.

They balance the workload across product lines: Marketplace Intelligence ( MI ) and Enterprise Intelligence ( EI ) ensuring an outstanding experience for their customer base.

They are strategic thinkers and strong negotiators, supporting their team in achieving their goals.

They are advocates of our products and services, always working with the customer at the core of what they do.

They will collaborate with the Retail Strategy Director in North America and other EDITED leaders to share best practices and ensure a world class standard is maintained globally.

Responsibilities

Lead a world-class Retail Strategist team to manage account heath and development with goal of renewal, upsell and cross sell

Laser focused on key client retention characteristics including data quality, KPI’s, executive support and user adoption

Support Account Managers and Sales Executives identify opportunities/strategies to upsell and cross sell products and services

Develop executive relationships with clients and deliver value with every encounter

Work across internal teams to ensure corporate objectives are obtained and client service consistency delivered

Participate in client Quarterly Business Reviews

Partner with other EDITED leaders within Customer Success and Sales to project future Client revenue streams

Requirements

Essential:
5+ years of experience in Head Office Retail/eCommerce

3+ years of experience in leading teams

Ability to communicate with clarity and precision, both via virtual and in-person presentation as well as written correspondence

Organised with outstanding attention to detail

Proven ability to thrive in a fast paced environment

Proven experience and success in presenting plans to Retail executives and influencing top level decisions

Programme creation/shaping/ execution experience

Experience in motivating retail teams to work in a new way with change management practices

Strong understanding of retail organisation roles, workflows and processes

Nice to have:
Experience on both the digital and store side of retail

Experience working in Software as a Service or with SaaS vendors

Perks & Benefits

If you’re a working parent, you can utilise our flexible working policy to ensure you can work around your schedule – this means starting & finishing when it suits you best!

At EDITED we are set up to work remotely and encourage a hybrid approach where possible, utilising our office hub in London

Enhanced parental leave policy

25 days annual leave + public holidays (and an extra day for every year at EDITED)

Stock options scheme

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.